This could be a simple FAQ page for smaller companies, or a wiki with dozens or hundreds of interlinked pages if you have a complex set of offerings.
#Zendesk inbox app software#
Knowledge base software helps you create, organize, and share support content with your agents, particular customers, or the public.
Zendesk’s ticketing system does that incredibly well – acting like a shared inbox for all of your customer’s questions and concerns.īy bringing together requests from email, chat, Twitter, etc., they make it easy to keep track of customer issues and conversations to more quickly answer questions and solve problems. Support ticket system software helps collect all your customer support requests from any source and lets you manage them from one location. Here are a few of their top features to get you started. Zendesk Top Features Ticketing System If your company has been struggling to keep up with your customer support demands (say, your first response times aren’t very good), you owe it to yourself and your company to take a look at Zendesk.
Zendesk’s products are easy to set up and start using fast – most anything you’ll need to use feature-wise will work right out of the box.Īnd their platform offers all the customer relationship management (CRM) tools you need in an industry-leading cloud platform, so whether your a fast-growing startup or enterprise looking to improve your current standards, Zendesk can scale to meet your needs. Whether your customers want to connect by phone, chat, email, social media, or any other channel, Zendesk brings all your customer interactions to one easy to use platform to make it easy to keep track of all your support requests, answer questions quickly, and monitor customer service agent’s effectiveness. Read on for more about what Zendesk is and how it can help your business keep more customers. What is Zendesk?Īt its core, Zendesk is a customer support platform that lets you connect with customers on any channel. But how do you do that at scale? With the help of top-notch customer support software like Zendesk. In today’s consumer-driven market, smart businesses like yours know that the ability to create and maintain great customer relationships is a key to ongoing success. What is Zendesk? An all-in-one solution to omnichannel customer support.